A Lifecycle Approach to Customer Marketing

A Lifecycle Approach to Customer Marketing

B2B marketers have long understood that successful demand generation requires tailoring messages and offers to a buyer’s stage in the lead lifecycle.  Early-stage buyers respond better to best practice and thought leadership content, mid-stage buyers to case studies...
How Quickly Should I Suspend or Delete Non-Responsive Leads?

How Quickly Should I Suspend or Delete Non-Responsive Leads?

A client asks: How long should a lead be chronically non-responsive before they’re marked as “marketing suspended”?  What best practices should we put in place? There are multiple, legitimate reasons to suspend or even delete non-responsive leads from your...
In Defense of Unsolicited Email

In Defense of Unsolicited Email

Over at marketing automation firm Marketo, CEO Phil Fernandez just wrote a full-throated rant against the evils of unsolicited email and purchased email lists used indiscriminately: “How does anyone think that these are sensible emails to send to the CEO of a...
5 Ways To Incorporate Direct Mail Into Your Marketing Mix

5 Ways To Incorporate Direct Mail Into Your Marketing Mix

Pop Quiz! Direct Mail is: a) more expensive than email b) quaintly old-fashioned c) regaining popularity in B2B circles d) often overlooked as an effective way to reach customers and prospects. Answer: (e) all of the above. Yet many B2B marketers continue to be...
Are Webinars too Popular?

Are Webinars too Popular?

Last week I was interviewed by BtoB Magazine for an article, “Webinars: Are They Worth It?” that appeared online today. The article contains some valuable insights on where Webinars fit in today’s B2B demand generation mix, and is definitely worth a read. As always,...