Are Webinars too Popular?

Last week I was interviewed by BtoB Magazine for an article, “Webinars: Are They Worth It?” that appeared online today. The article contains some valuable insights on where Webinars fit in today’s B2B demand generation mix, and is definitely worth a read.

As always, however, only a fraction of my original conversation made its way into the final piece, so here are some additional thoughts on the topic:

In the interview, I suggested that many companies rely too much on Webinars, often for the wrong reasons: 1) because Webinars don’t require the tedious content creation process that a white paper demands, and 2) because their salespeople demand Webinars on the assumption that they generate “better leads.”

However, in my view, relying too heavily on Webinars as a lead generation tool is simply setting the proverbial bar too high, and doing so can eliminate a large subset of prospects who may have a genuine interest in your product or service but just don’t have the time or the inclination to attend an event.

When are Webinars a fit? The two scenarios where I think online events make most sense are: Read More »

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Getting the Most from Salesforce.com: A Conversation with David Taber

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Yet in my experience marketers often have a love-hate relationship with Salesforce, a tool originally designed for salespeople that now, like it or not, has become a critical part of the marketing machine.

To learn how we marketing types can get more from Salesforce.com, I spoke recently to David Taber, CEO of CRM consultancy Saleslogistix and author of the Prentice-Hall book, Salesforce.com Secrets of Success.

HS: What would you say is the biggest misconception about Salesforce and the way it’s used in most companies? In other words, how do people use Salesforce in ways for which it was never intended or designed? Read More »

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Email Critique: CMS Vendor Asks Too Many Questions

As data sheets go, the design below from Ektron, a New Hampshire-based developer of CMS (Content Management System) software, has its merits. Unfortunately, it’s not a data sheet, it’s an email, and on that score, it breaks virtually every rule in the book. Let me count the ways.

1. Not seen in this image is the subject line: “Download this tool for your Website.” I guess you could call that the “direct approach,” but as a subject line, it’s completely devoid of any benefits, any mention of the offer, or any compelling reason for me to open the email and read further. Read More »

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Do Email Open Rates Really Matter?

Open rates are generally paid more attention than they’re due. The ugly truth is this: an open rate is NOT an accurate measure of how many people opened or read an email, neither is it an absolute measure of a subject line’s success.

So why are there misconceptions about what an open rate means, and how can it be used as a valid statistic in measuring the success of email campaigns, if at all? Let’s start by defining what open rate means. For this, we turn to Wikipedia:

“Open rates are measured using an HTML IMG tag embedded in outgoing emails, calling for a small, transparent tracking image. When the client or browser used to display the email requests that image, then an “open” is recorded for that email by the image’s host server.” Read More »

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Factoids: How to Tweet Multiple Times About the Same Offer

So you just launched a new white paper. How do you tweet about the content multiple times without seeming repetitive?

Try factoids.

Factoids are brief glimpses into the content on offer. They can be excerpts, but they also stand alone as facts or tips or news or opinion in their own right, even outside the context of the content as a whole. As tweets, factoids draw attention on their own merits, but when linked to a landing page, also drive traffic to the main offer. Read More »

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