3 Crucial Tips for Promoting Live Product Demos

Let’s face it; a live product demo is a tough sell. As an unvarnished display of your product’s capabilities, a product demo is only ever going to appeal to prospects at the latter stages of the selling cycle. So how do you make sure that a demo attracts those critical buyers who are actively evaluating solutions like yours? Here are 3 tips to consider:

1. Sell the demo, not the product. Take a look at the email below from RingCentral, a provider of VoIP (cloud-based) phone systems for small businesses. (Click on the image for an expanded view.) Nowhere in this invitation do I read what I’ll learn by attending the demo, how long the demo takes, what features/functionality I’ll see demonstrated, etc. Nothing, in other words, that might convince me that the demo is worth my valuable time. All I read is a series of boilerplate bullet points about what RingCentral can do for my business. Now, those benefits may be compelling and legitimate reasons to invest in a RingCentral phone system, but (critically) that’s not the decision I’m being asked to make here, so they’re immaterial.

2. Use graphics to make the offer more “real”. Normally I’m not a big proponent of using screen shots in email campaigns, but demo invitations might just be the exception. Note that the RingCentral invitation is devoid of any visual elements whatsoever (except the company logo) – not only does this make the email incredibly boring and even ordinary, but it misses an opportunity to underline the value of the demo by reinforcing what the attendee will see, hear, and learn. It’s not even critical that the screen shot tell a particularly compelling story – ANY screen shot communicates that the demo is a real, live Web event. Speaker photos accomplish the same goal – it matters less whether anyone has ever heard of your product manager before; just showing his/her face makes the demo more tangible, and thus a more attractive offer.

3. Treat the demo like an event. When companies market Webinars, it’s natural to want to offer up a brief agenda, a speaker bio, details of what the attendee will see, hear and learn at the event. Why should a demo be any different? After all, a demo is just a Webinar minus the window-dressing. Ask yourself: what will a prospect learn by attending? What specific features, functionality, and capabilities will he/she hear described, and how will those features benefit his/her business? Note that by selling the demo as an event, you can still communicate the underlying value of your solution – it’s just that you’re doing so in the context of the offer. As with Webinar invitations, the goal of your campaign is to get the reader to register for the event, nothing more. Focus your copy on convincing the reader why the demo is an investment in time worth making.

3 thoughts on “3 Crucial Tips for Promoting Live Product Demos

  1. Howard Sewell Post author

    Hedge, I see no reason why demos can’t be part of Webcasts providing they’re engaging and contribute real value to the event, value that in turn you can “sell” in the invitation. In fact, to the extent that demos are often part of Webinar agendas, my sense is that companies tend to “bury” the demo when perhaps the better approach is to make that demo part of the reason to attend. Cheers, Howard


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